Working to meet the demands of a growing business community in Padukka, Sri Lanka’s leading private sector bank HNB PLC, ceremonially opened its recently relocated Customer Center at No.51 Horana Road, Padukka.
The customer centre was inaugurated by HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne, HNB Head of Network Management and Business Development Supun Dias, HNB Regional Business Head- South Western Region, Mahinda Seneviratne and senior bank representatives.
“We have witnessed firsthand, the enterprising nature of the businesses in Padukka, which has made the area one of the most sought after locations to live. We are delighted to say our customer base across retail and SME businesses in the area have increased significantly. We are truly privileged to have partnered with the people of Padukka to work towards achieving their dreams. ‘This new location will continue to be a testament to our commitment for the future,” HNB Deputy General Manager- Retail and SME Banking Sanjay Wijemanne said, speaking of the special relationships the bank has been maintaining with emerging businesses and retail customers in the area for many years.
The bank’s new spacious premises have been redesigned to simplify customer experiences with quick transactions, drastically increasing their relationship with the bank staff. The state-of-the-art customer centre designed to offer customers in and around Padukka a new paradigm in banking services will be open for business every weekday from 9 a.m to 3 p.m.
The newly relocated Padukka customer centre is a visual testimony of HNB’s inimitable acumen and transformation strategy and evolving brand identity. The bank has taken bold steps to enhance the operating model of the customer center with many months that has been carefully crafted for customer propositions.
The look and feel of the center has changed, to support processes that flow through the re-engineered new branding model, backed by well-trained, committed staff. The new concept focuses primarily on enabling customers greater control over how they enjoy everything that HNB offers, using experiential zones. There are lounges and sitting areas, self-help kiosks and digital screens powered by speed and simple systems.
HNB aims to provide, zero lag time and downtime, and a floor walker and queue manager to ensure valued customers receive the information or service they seek in an agile, simple manner.
Strengthening its presence in the area, HNB also offers the thriving business community convenient and digitally enhanced banking services across various digital platforms such as HNB Payfast, HNB MOMO, HNB SOLO, HNB AppiGo and a variety of digitally enabled payment gateways.