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“THE CLUB” - HNB CUSTOMER SATISFACTION SURVEY
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Name in full
NIC number / Account number
1. How likely is it that you would recommend “The Club” - HNB to a friend or colleague?
0 - Not at all likely
5 - Extremely likely
2. Which of the following words would you use to describe the service standards of “The Club” - HNB
3. How well do the features / facilities / value added services of “The Club” - HNB meet your needs?
Not so well
Not at all well
4. How would you rate your overall E-Banking (Internet Banking) experience with HNB?
5. How would you rate the offers of “The HNB” - Club Infinite Credit Card?
6. How would you rate the value of “The Club” - HNB proposition against other top players in Private Banking?
7. How often does your Relationship Manager connect with you?
Not so often
8. Have you introduced HNB to your immediate family?
Please select who you have introduced it to:
9. Would you consider your Relationship Manager as your Financial Advisor?
10. Please list your hobbies / interests
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