Privacy Policy

Privacy Policy

Our Commitment: 

Hatton National Bank Limited (hereafter referred to as "HNB" or "We") is committed to protecting the personal information and financial security of its customers whether it is through traditional banking methods or whilst using our website for internet banking. This policy applies to all who visit our website or use our online services.


Safeguarding your Information: 

We have implemented procedures, controls and continue to invest in security that protects you, your name and your money. However, the best line of defence begins with you. If you wish to learn more on how you can help protect yourself against fraud and identity theft, go to the link What is Phishing?


Acknowledging your Right to Security and Information Privacy 

y choosing HNB to be your financial solution provider, you have placed your trust in us and our ability to safeguard your financial assets. We acknowledge that trust and your right to financial and personal security of information.


HNB’s Corporate Website: 

The range of banking and other financial services, as shown on HNB's corporate website, is offered by members of the Hatton National Bank Group. The Group comprises of HNB and its wholly owned subsidiaries.


HNB’s Online Privacy Policy: 

Information technology continues to present new and exciting opportunities. However, many people are concerned about how their personal information will be used. We recognise that our users may have concerns about their privacy and confidentiality whilst online. We are committed to ensuring the privacy and security of our users whilst using our web sites.

The following information relates directly to online usage and applies to your use of the web sites of HNB Group (referred to as 'the Group'). This includes utilising any of the Group's facilities via their respective websites.

1. Collection, Retention and Usage of Customer Information through Website Activity: 

For statistical purposes we collect information on web site activity (such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, navigation patterns, what country and systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of 'cookies'. This information on its own does not identify an individual but it does provide us with statistics that we can use to analyse and improve our web sites.

In addition to information you provide us, we collect and retain general, statistical information available from public records, lifestyle and other demographic surveys. We use this information to protect and administer your records, accounts, and funds and to comply with certain laws and regulations. This allows us to better understand what financial services you are interested in so we can provide you with the solutions you require.

2. Online Security: 

HNB is committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our online security measures include, but are not limited to: 
  • encrypting data sent from your computer to our systems during Internet transactions and customer access codes transmitted across networks; 
  • employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems; and 
  • The secure area of our website supports the use of Secure Socket Layer (SSL) protocol and 128 bit encryption technology - an industry standard for encryption over the Internet to protect data.


3. Cookies 

A 'cookie' is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our web sites, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use our websites. Cookies do not identify individual users, although they do identify a user's browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

4. Maintenance of Accurate and Up to Date Information: 

We at HNB strive to maintain the most up to date information regarding your personal and financial details in accordance with best practices. However, if you feel that the information regarding your account is outdated or requires amendments, please click on User Update Request Form and submit the duly completed form to any HNB branch for submission to our E-banking unit at Head Office.

5. Limiting Employee Access to Information 

Our employees' access to customer information is authorized for business purposes only and is on a “need to know” basis. We educate our employees on the importance of confidentiality and customer privacy through standard operating procedures and all employees are required to attend special training programs that focus on this. Any violation of this principle will lead to suitable disciplinary action.

6. Links to other web sites 

Our web sites may contain links to non-HNB Group web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours. HNB is not a provider of the services mentioned therein and will not be responsible for any disputes arising between you and the relevant service provider.

7. Bill Payment Facility for Utility and other Service Providers 

HNB provides Bill Payment facilities through the Virtual Branch by debiting the account holder's current or savings account. Transactions performed through Virtual Branch will be credited to the respective payee (service provider) the following working day or at the sole discretion of the service provider on a "real time" basis where applicable.

HNB is not a supplier of the individual services for which, payments are made and will not be liable in relation thereto.

HNB reserves the right to add or remove any payee (service provider) featured under Virtual Branch at any time and levy charges at any time, without notice and without assigning any reason thereof.

The bank shall not assume any responsibility what so ever, for non transmission of payments due to technical failures.

8. Google Fit data 

Activity information

Access to activity data is required to transfer the data to HNB Fit. Fitness data, such as step counts or total distance bicycled for the day, is queried from Google Fit depending on the plan the user initiates from the HNB Fit app to be used in calculation of the eligible amount for HNBFit transfer.

Amendments to the Policy 

We may amend this policy from time to time and will place all such amendments on this website. This policy is not intended to, nor does it, create any contractual rights between the bank and the customer.

IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms stated above.




Contact Us

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

E - Mail at: [email protected]
Telephone: +94 112 462 462, or writing to the address below:

HNB E – Banking Unit
Level 3, HNB Towers,
479, T B Jayah Mawatha,
Colombo - 10, Sri Lanka