- Customers can avail themselves of all their banking needs including personal and housing loans in a relaxed, weekend mode.
January 29, 2018: Bringing greater convenience to their weekend banking customers, Sri Lanka’s largest private sector commercial bank, HNB PLC, added Personal Financial Services to their already existing 7-Day Banking Customer Centres. Customers across 12 townships in Sri Lanka can now avail themselves of loans even during weekends, in addition to the usual banking services from these fully-fledged centres.
Such centres will manage all ‘over-the counter’ banking needs plus provide advisory assistance to customers on HNB’s unique financial products including personal and housing loans, leasing and credit cards – at an easier, relaxed, weekend pace. HNB envisages that the Saturday and Sunday offering will be a boon to their customers, most of whom have very tight work schedules during the week. Such customers who have no time to visit the Bank could now pop-by to the closest 7-day Centre during a weekend to discuss all their banking needs from loans to leasing.
HNB’s Deputy General Manager, Retail Banking, Sanjay Wijemanne, speaking on the rationale behind the additional services, said, “HNB has taken a pragmatic decision to transform our existing 7-Day banking centres to include value added services, such as Personal Financial Services. Now, customers can meet a dedicated Staffer during the weekend for advice and assistance, collect applications, hand-over documents etc, without being rushed”.
The Centres now located in Wellawatte, Rajagiriya, Maharagama, Negombo, Anuradhapura, Kiribathgoda, Kurunegala, Kandy, Galle, Ratnapura, Trincomalee and Jaffna will see a further 40 such customer centers, now open only on Saturdays, convert into fully-fledged weekend units.
Adding to providing exceptional customer service, HNB will also introduce a unique door-to-door service for customers who have applied for a personal or housing loan. A dedicated banking agent will visit the residence or business premises to complete necessary documentation.
Operating across 251 customer centers island-wide, HNB PLC is Sri Lanka's largest private sector commercial bank, having been declared Bank of the Year 2017 by the prestigious British financial magazine The Banker, in recognition of its performance as the most profitable banking group and for introducing unprecedented innovations to the domestic banking industry. HNB was adjudged 'Best Retail Bank 2017 in Sri Lanka' for the 9th time while being recognized as having the 'Best Micro finance Product in the Asia Pacific Region'. The 'Asia Money Magazine' awarded HNB 'Best Bank for SME' and the 'Best Bank for CSR' in the country'. CFA Sri Lanka bestowed HNB with a 'Bronze' award for Investor Relations while HNB's Annual Report was adjudged to be among the top 10 integrated reports at the CMA Sri Lanka awards 2017. HNB's leadership in technology was also recognized with the Bank's ATM network being awarded the 'Best ATM Network of the Year' at the Lanka Pay Technovation Awards 2017. Furthermore, HNB moved up the ranks to be No. 3 in the LMD Top 100 Companies and to the No. 2 position in Business Today top 30 rankings, which places HNB as the highest ranked bank in both these rankings.
HNB is the first local Bank in Sri Lanka to receive an international rating on par with the sovereign from Moody's Investor Services while maintaining a national long term rating of AA - (lka) from Fitch Ratings Lanka Ltd., and amongst the top 1000 banks in the world by The Banker.