This reaffirms the important role played by HNB Smart ATMs in the lives of Sri Lankans from all walks of life and their rapid adoption of the technological innovations introduced by the bank. It also demonstrates the public’s faith in the capacity, reliability and accessibility of the Bank’s Smart ATM network, qualities which assume greater significance during peak shopping seasons such as Christmas and the New Year.
As a customer centric bank, HNB has consistently invested in technology and automation with a view to providing choice and the best value to its customers. The Bank has redefined the concept of ATMs by providing customers the convenience of using Smart ATMs as mini bank branches with services traditionally offered by bank branches. This has succeeded in bringing HNB banking to the fingertips of people, making their lives easier and their financial transactions faster.
HNB Smart ATMs require no prior registration for use and are equipped to process most payments in real time. This ATM network differs from other ATM networks as transactions of customers are captured and stored in order to assist them in carrying out future transactions expeditiously, providing a highly personalized service.
Commenting on this, Mr Mangala Wickremasinghe, Head of Electronic Delivery Channels of HNB, stated that our prime focus is to provide choice & personalized service to each individual who trusts our digital channels to fulfill their banking needs. We request all Sri Lankans to use HNB Smart ATMs and experience the difference in product offerings and service quality.
Currently HNB has a network of 465 ATMs strategically located to maximize customer accessibility out of which 123 ATMs are at convenient and prominent offsite locations in public places such as malls, shopping complexes and supermarkets.