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Head of Customer Experience,
Level 19, No. 479,
T B Jayah Mawatha,
Colombo 10,
Sri Lanka.
Your request/inquires/complaints will be acknowledged and processed within a maximum period of 3 working days. Resolution on certain inquiries/complaints may take beyond 3 working days based on the nature of the complaint.
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The Financial Ombudsman,
143 A,
Vajira Road,
Colombo 05,
Sri Lanka. - +94 112 595 624
+94 112 595 625 - [email protected]
- www.financialombudsman.lk
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Central Bank of Sri Lanka,
Financial Consumer Relations Department,
Colombo 01,
Sri Lanka. - +94 112 477 966
- [email protected]
In the event you are not satisfied with response or solution provided by the Bank, you can contact Financial Ombudsman.
